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What information should I provide when contacting support?

Providing a few details can help us resolve your issue faster.

Whenever possible, include:

  • Your Rebrand User ID from Settings

  • Your device and platform

  • Your Rebrand app version

  • A clear description of the issue

  • Screenshots or screen recordings

  • Any error messages

  • Purchase information if your question is related to billing or Premium access

Please do not send passwords or full payment card information.

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